RETURNS & REFUNDS

Who handles your return

Barber Selective is operated by Beacon Media Group, Inc., the merchant of record for every order. Business mailing address: 7901 4th Street North, St. Petersburg, FL 33702, United States. Business mailing address only — not a retail store, pickup point, or returns destination.

Return window

Eligible merchandise may be returned within 30 days of delivery.

Return authorization (RMA) is required before any item is sent back. Parcels returned without authorization may be refused.

Condition requirements

Returns must include all original packaging, accessories and documentation. Items that are unopened and unused in original condition receive a full merchandise refund. Opened, non-defective items that are otherwise eligible are accepted subject to the Restock & Reset Fee below.

• Returned within 30 days of delivery
• Original packaging, accessories and documentation included
• Return authorization (RMA) issued before anything ships back

How to start a return

Contact customer assistance with your order number and the reason for the return. Phone (561) 938-7498 · Email support@barberselective.com. If your return is approved, you will receive a return authorization (RMA) and return instructions.

Where to send returns

Approved returns receive RMA and return-shipping instructions. Please do not send items back before authorization is issued.

The business mailing address is not a merchandise returns destination.

Return shipping

For change-of-mind returns, the customer is responsible for return shipping, and the original outbound shipping charge is non-refundable.

Where a wrong-item, damaged-on-arrival or confirmed-defect claim is approved, Barber Selective provides or covers return shipping.

Restock & Reset Fee (15%)

Restock & Reset Fee: a 15% restocking fee is deducted from the refund on approved change-of-mind returns of items that have been opened but are not defective and are otherwise eligible for return. No restocking fee applies to eligible returns that are unopened and unused in original condition, or when we sent the wrong item, the item arrived damaged, or the return is for a confirmed defect.

• Unopened and unused, in original condition: no fee
• Opened, not defective, change-of-mind return: 15% of the item price
• Wrong item sent, arrived damaged, or confirmed defect: no fee

Items that may not be returnable

Opened hygiene or personal-care items (for example blades, razors, combs and brushes that have been used, and unsealed liquid grooming products) may be ineligible for return when they cannot safely be resold. We confirm eligibility before you ship anything back.

• Opened hygiene or personal-care items that cannot safely be resold
• Items that have been used, altered or sharpened
• Items returned without authorization or missing included components

Inspection

Every authorized return is inspected on arrival. If an item arrives used, incomplete or damaged outside of an approved claim, we contact you before any refund decision is finalized.

Refunds

Approved refunds are issued to the original payment method. Approved refunds are generally processed within 5–10 business days after the return is received, inspected, and approved.

On change-of-mind returns, the refund covers the merchandise price less any applicable Restock & Reset Fee; the original outbound shipping charge is non-refundable. On approved wrong-item, damaged-on-arrival or confirmed-defect claims, no restocking fee is deducted and applicable shipping is covered by us.

Damaged, defective or incorrect items

Contact us as soon as possible after delivery with your order number and photos of the item and packaging, and keep all packaging until the claim is resolved. Approved claims are resolved at no shipping cost to you and with no restocking fee.

Cancellations

To cancel an order, contact us as soon as possible with your order number. Orders that have not yet shipped are cancelled and refunded in full; once an order has shipped, it is handled under the Returns & Refunds policy.

Faults found after the return window

Once the return window has passed, a fault is handled as a warranty matter rather than a return. Contact customer assistance and the correct claim route is confirmed before anything ships back. See the Warranty & Authenticity statement.

Refused or undeliverable returns

Parcels refused at delivery or returned to us as undeliverable are refunded for the merchandise value after receipt and inspection. Shipping costs actually incurred are not refundable in those cases.